Contact Us
We welcome enquiries from Canadian players, partners, and journalists. The fastest way to reach us is by email.
For all enquiries: support@snatchcasino.com
What to Include
To help us route your message efficiently, please include:
- The reason for contact (editorial enquiry, factual correction, partnership, privacy request, complaint)
- The page URL or topic your message relates to
- Any relevant screenshots or supporting details
- Your preferred reply email address
Common Enquiry Types
| Topic | Email subject suggestion |
|---|---|
| Factual correction or update | "Correction — [page name]" |
| Editorial / press | "Editorial — [topic]" |
| Partnership / affiliate | "Partnership — [your brand]" |
| Privacy / data request (PIPEDA) | "Privacy — [access / correction / deletion]" |
| Responsible-gambling concern | "Responsible Gambling" |
Response Times
We aim to respond to all enquiries within 3 business days. Privacy requests under PIPEDA are answered within 30 days as required by Canadian law. Responsible-gambling concerns are prioritised and reviewed the same business day.
Important — Account, Deposit, or Withdrawal Issues
This Site is an editorial resource and is not the operator. We cannot reset passwords, process withdrawals, adjust balances, or resolve account-specific issues at any gambling operator. For account-related matters, contact the operator's own support team directly through their live chat or support email.
Mailing Address
For postal correspondence, please first contact us by email so we can provide an appropriate mailing address for your specific enquiry.